Canton Repository Reviews

Long-standing local newspaper: The Repository is the oldest continuously published newspaper in Ohio and one of the oldest in the U.S., serving Canton, Ohio, with a rich history dating back to 1833.

Part of a major media network: Owned by Gannett and part of the USA TODAY Network, it benefits from broader resources and journalistic standards.

Mobile app availability: Offers an app delivering local news with multimedia content such as photography and videos for user convenience.

Unlimited Local News Access Anytime on Any Device: Subscribers can stay connected with all local happenings without restrictions.

Personalized News Alerts & Newsletters: Users can sign up for newsletters tailored to their interests for timely updates.

Enhanced Reading Experience with Interactive Features in eNewspaper: Audio narration of articles and interactive content enrich user engagement.

Community-Focused Reporting & Exclusive Event Coverage: Keeps readers informed about important community matters not widely covered elsewhere.

Poor customer service: Numerous customer complaints highlight difficulty reaching customer service representatives by phone, especially for subscription cancellations. Automated messages dominate calls without human contact options.

Subscription issues: Customers report not receiving print newspapers while still being charged. Price increases have been noted without clear communication or resolution from customer support.

Negative user reviews: The site has a low consumer rating (around 1.7 stars) with about 89% negative feedback focused on service quality problems like delivery failures and unresponsive support.

Employee dissatisfaction reported: Reviews from employees indicate low pay, poor management communication, job insecurity, forced overtime for carriers, and lack of appreciation for delivery workers facing harsh conditions.